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To our European Union buyers

With new customs declaration requirements increasing complexity for those purchasing our UK sales goods and exporting to the EU, our teams are working to assist you in all possible ways. These are some current options we offer to support the process:

  • We provide our EORI number on invoices and can, on request, sign a ‘Direct Representation Form’ to assist your customs clearance.


  • If you require, we can produce commercial invoices. The commercial invoice will include: Incoterm EXW 2020, commodity codes, country of origin, weights, dimensions (if we pack the goods) and our EORI number. This should be sufficient for your transport company to be able to make the customs declarations.


  • If you have any difficulties finding a shipping company/transporter to collect your equipment, please contact us to see how we can help.


  • Where you may face temporary delays in moving equipment across UK borders, we have reduced our late collection storage charges and are allowing 4 weeks free storage (to be arranged in advance). We are also looking into offering buyers longer term local storage options.


  • In the near future we are hoping to produce customs declarations or refer you to a customs broker.

Please be aware that we continue to sell under Incoterms Exworks 2020.

If you have any questions or concerns, please contact us at where our accounts and logistics teams will be able to offer assistance and advice.